Menu FAQ

FAQ

Streaming films

I'm having trouble loading the films. What can I do?

We use Vimeo to show the films. It may be that the films do not load quickly or that they have to buffer midway through. This often has to do with the quality of the streaming and the internet speed. Try to lower the quality of the stream to 720p. Do you keep having trouble loading the films? More information can be found here.

Can I stream the films to my tv?

Yes, that’s possible with an online connection. For example via Chromecast or AirPlay. You do have to stream every film to your TV individually. Note: do you stream via your phone? Then make sure that your iPhone or Android phone is fully up to date with the latest software.

Can I also watch films outside the Netherlands?

Yes, you can watch Go Short Online films anywhere in the world. However, the number of films that can be watched outside the Netherlands may be limited, depending on your location.

Tickets

Where can I buy tickets?

From Wednesday 15 April you can buy tickets via this link. You pay €10 once and then you have access to all the films for a month, until May 13.

Do I have to create an account?

Yes, to stream Go Short Online films you need to create an account.

How do I create an account?

  • First, you go to Go Short Online.
  • Fill in your email address to access Go Short Online.
  • If you haven’t registered yet, you will receive an email via which you will proceed to the registration form.
  • Fill in the form and pay via one of the payment methods.
  • Yes, you are now registered and have an account for Go Short Online!
  • Log in via the button ‘sign in’ at the top right of your screen.

I have an account, how do I log in?

There are two options:

  1. by clicking ‘sign in’ at the top right of the screen and entering your email address and password.
  2. by entering your email address in the bar in the middle of your screen. You will then receive an email with a link to the hub and you will be automatically logged in.

What payment methods are there?

You can pay via iDeal or PayPal. We are working on including other payment methods, including payment via credit card.

Can I use a VVV Gift Card?

Yes, you can. Instead of paying for Go Short Online, you can enter the code on the VVV Gift Card. Then €10 is automatically deducted from the credit. Do you have less than €10 euros on your VVV Gift Card card? Even then you can use the card to pay for Go Short Online. You can pay the remaining amount via iDeal (or one of the other payment options).

Note: it is only possible to pay with the VVV Gift Card. This is a plastic card or a digital code. The VVV Gift Voucher, the old-fashioned paper version, cannot be used.

I have paid, and now?

Now you can use Go Short Online until May 13! To access the platform, you have to log in with your account details.

I have not received an e-mail

  1. If you have not received the email after a few minutes, check the spam box. Do you use Gmail? Then it is possible that the mail ends up in the folder ‘updates’ or ‘promotions’.
  2. Add Go Short International Short Film Festival Nijmegen <industry@goshort.nl> as a contact and try again.

Have you gone through these steps and still have not received an email? Contact us via support@goshort.nl.

Films & program

Are the films subtitled?

Yes, all films are either English spoken or English subtitled unless otherwise stated.

How long is a screening?

Because there are a lot films in a screening the length of a screening can vary. The films in the screening follow each other automatically. The maximum duration is 1 hour and 30 minutes.

Can I pause a screening?

Yes, that’s possible! You can pause a film and continue watching it at any time.

Can I watch individual films?

Yes, that’s possible. But you experience Go Short Online best when you watch the screenings. The films in a screening have been carefully selected.

How many times can I watch a film or a screening?

An unlimited amount of times! Until May 13 you have access to Go Short Online and you can watch films or screenings as often as you want.

Is there an age restriction on films?

No, there is no age restriction on the films. However, we have added an age indication for each program. This minimum age is our viewing advice. There are also films and programs suitable for all ages.

About Go Short Online

What is Go Short Online?

Go Short Online is an on-demand short film festival, which takes place from April 15 to May 13, 2020. This online film festival is a necessary alternative, because the 12th edition of the festival had to be canceled due to the corona crisis. With Go Short Online we honor the film selection and curation of 2020, our talent platform and hub to international prizes EFA, Oscar and BAFTA, and present you with the best Go Short 2020 has to offer!

What about the development of this platform?

This is the first version of the new platform. Behind the scenes, we are working hard on new updates for improvements in ease of use. We will also be offering in-depth programs shortly and we are working on an even larger selection of films.

What are the terms and conditions?

You can read the terms and conditions for Go Short Online here.

Can I do something extra for Go Short?

Yes, you can make an extra donation to Go Short here. If you donate at least €25 (the Netherlands) or €35 (abroad), you can request a Go Short T-shirt free of charge.

Statement cancellation Go Short 2020

On March 13 we have made the difficult, inevitable decision to cancel the 12th edition of Go Short – International Short Film Festival Nijmegen, scheduled for 1-5 April.

On March 12, the Dutch government announced new measures to prevent the spread of COVID-19, which included a ban for all events exceeding 100 people until 31 March.

In order to proceed safely and responsibly, we couldn’t wait for new developments; we must act now. The health of our community is our first priority. We don’t consider it safe for our audiences, partners and employees to organise a public event in this global state of emergency.

Read the full statement here.

Contact

Is your question not listed?

You can send an email to support@goshort.nl. We do our best to reply within 24 hours.